HESK is free Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system (help desk) for your Web site. This is a brief video introduction to HESK highlighting main help desk software features and work flow. You can download your free copy of HESK from www.hesk.com
Video Rating: 4 / 5
Tuesday, April 24, 2012
Help Desk Software HESK
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Looks good, gonna install now.
ReplyDeleteit was quite easy for me to install it but the more easier it was to install the more advanced and useful features it provided me
ReplyDeleteTwo questions for you about this software:
ReplyDelete1) Do customer replies get emailed to the admin? I mean the actual reply and not just a notification to say they've replied?
2) Can admin reply to tickets by simply replying to the email notification? (or do you need to log in and reply to the ticket directly)
Please let me know, thank you.
Oh yes I set this up on my site I love it
ReplyDeleteI love HESK! I've been using it for several years and it's unbeatable. My members love it too. You won't find a better help desk script anywhere!!!!!!!!!!!!
ReplyDelete